Onderwerpen
De cursus Windows 7, Enterprise Desktop Support Technician (M50331) behandelt de volgende onderwerpen:
- Module 1: Identify and Resolve New Software Installation Issues
- Module 2: Resolve Software Configuration Issues
- Module 3: Resolve Software Failure
- Module 4: Identify and Resolve Logon Issues
- Module 5: Identify and Resolve Network Connectivity Issues
- Module 6: Identify and Resolve Name Resolution Issues
- Module 7: Identify and Resolve Network Printer Issues
- Module 8: Identify and Resolve Performance Issues
- Module 9: Identify and Resolve Hardware Failure Issues
- Module 10: Identify and Resolve Wireless Connectivity Issues
- Module 11: Identify and Resolve Remote Access Issues
- Module 12: Manage File Synchronization
- Module 13: Identify and Resolve Internet Explorer Security Issues
- Module 14: Identify and Resolve Firewall Issues
- Module 15: Identify and Resolve Issues Due To Malicious Software
- Module 16: Identify and Resolve Encryption Issues
- Module 17: Identify and Resolve Software Update Issues
Module 1: Identify and Resolve New Software Installation Issues
- Understand the different installation options for Windows 7
- Understand the different installation options for Windows 7 applications
- Resolve Windows 7 installation problems
- Prevent users from running unapproved applications
Module 2: Resolve Software Configuration Issues
- Create a Windows 7 VHD disk
- Configure operating system features
- Understand the impact of Driver Updates
- Fix software configuration problems
- Use the Problem Steps Recorder tool
Module 3: Resolve Software Failure
- Configure Event Forwarding
- Use System Restore to fix desktop problems
- Create a Windows 7 Troubleshooter
Module 4: Identify and Resolve Logon Issues
- Create Roaming and Mandatory User Profiles
- Configure Machine Accounts in Active Directory
- Configure User Account Properties in Active Directory
Module 5: Identify and Resolve Network Connectivity Issues
- Use command-line tools to troubleshoot connectivity problems
- Use the Windows Troubleshooters to fix configuration issues
- Configure Advanced TCP/IP options on a client computer
Module 6: Identify and Resolve Name Resolution Issues
- Configure records on a DNS Server
- Configure HOSTS records
- Using command-line and scripting tools to configure TCP/IP settings
Module 7: Identify and Resolve Network Printer Issues
- Optimize the performance of the Print Spooler
- Redirect Print Jobs from non-functioning Printers
- Manage Active Directory registration of Printers
- Manage Printer PermissionsModule 8: Identify and Resolve Performance Issues
- Configure automatic responses to Service failure
- Manage the use of Processing resources by applications
- View and control active connections to a computer
- Optimize Hard-Disk performance
Module 9: Identify and Resolve Hardware Failure Issues
- Understand how to be proactive in dealing with hardware problems
- Use Windows 7 hardware diagnostic tools
Module 10: Identify and Resolve Wireless Connectivity Issues
- Understand the encryption options available for wireless networks
- Use Windows 7 Wireless security options
- Fix client connectivity problems
Module 11: Identify and Resolve Remote Access Issues
- Understand the security options available when creating remote access connections
- Understand the new capabilities of VPN connections that use DirectAccess
- Resolve connectivity problems for VPN and Dial-Up connections
Module 12: Manage File Synchronization
- Configure Transparent Caching
- Restore deleted network files
Module 13: Identify and Resolve Internet Explorer Security Issues
- How to use new security features like Smart Screen Filtering
- Manage Internet Explorer Add-ons
- Use IE features to warn the user about potential security problems
Module 14: Identify and Resolve Firewall Issues
- Block applications from communicating over the network
- Record and setup notifications of unapproved network communication
- Fix problems caused by improper configuration of Windows Firewall
Module 15: Identify and Resolve Issues Due To Malicious Software
- Identify problems caused by viruses and other malware
- How to protect Internet Explorer and E-mail applications from malware attack
- How to prevent data loss and fix a computer after a malware attack
Module 16: Identify and Resolve Encryption Issues
- Recover from lost encryption keys
- How to encrypt individual files using EFS
- Use BitLocker to protect laptops and insecure computers
Module 17: Identify and Resolve Software Update Issues
- Configure client computers to get updates from the local network instead of the Internet
- Understand the different options available when updating the operating system
- Understand how to configure automatic updates for Microsoft applications
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