PlusPartner > Overig > IP Office Advanced Applications and Troubleshooting Workshop

IP Office Advanced Applications and Troubleshooting Workshop

NederlandsDeze cursus geeft inzicht in het proces dat een Business Partner moet volgen om een Call Management System (CMS) op te zetten. In de cursus zullen Avaya IP Office VoiceMail Pro beheerders leren om geavanceerde belstromen te beheren. Deze stromen hebben onderwerpen als Campaign Manager, Database actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR) en VoiceMail Pro in a Small Community Network (SCN).
==================
EnglishIn this course, Avaya IP Office VoiceMail Pro Administrators will learn to manage advanced call flows, covering topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN).

Doelgroep

Avaya associates, partners, and resellers who have IP Office installation and maintenance responsibilities.

Voorkennis

Wij adviseren onderstaande voorkennis:

Attendees should meet the following prerequisites:

Doel

After you complete this course you will be able to:
Manage advanced call flows
Understand topics such as Campaign Manager, Database Actions, Text-to-Speech (TTS), Contact Store, Customer Call Reporter (CCR), and VoiceMail Pro in a Small Community Network (SCN)

Onderwerpen

De cursus IP Office Advanced Applications and Troubleshooting Workshop behandelt de volgende onderwerpen:

We discuss the following topics:

Avaya IP Office VoiceMail Pro application
VoiceMail Pro Web Services configuration and usage
VoiceMail Pro configuration and troubleshooting in an SCN
TTS configuration
Call flow construction including Menu actions, Database actions, and Speak Text actions
Campaign Manager capabilities
Avaya IP Office Contact Store, also known as Voice Recordings Library (VRL), functions and capabilities
One-X Portal Server installation and configuration
Customer Call Reporter license and configuration
The most common call scenarios and their affect on alarm functions, real-time, and historical information
Diagnostic Tools to troubleshoot common installation issues
Capture trace logs

Meer informatie?

Geïnteresseerd geraakt in deze opleiding
en wilt u weten wanneer er weer een sessie gepland wordt?

Vraag informatie aan

Lesmethode	Klassikaal
Cursusduur	5 dagen
Cursuscode	ATI00484I
Locatie	Amsterdam-1	Zoetermeer	Op uw locatie?
Prijs	€ 4.000,00	€ 4.000,00	Vraag info aan
Actieprijs	€ 2.470,00	€ 2.470,00
Cursusdata (*)	18-06, 19-06, 20-06, 21-06 en 22-06.	Vraag info aan	Vraag info aan
Info van de leverancier	Info	Vraag info aan	Vraag info aan

Ook partner worden van Pluspartner? Neem contact op met ons voor meer info.

Gerelateerde cursussen

In dezelfde cursusgroep bieden wij óók onderstaande opleidingen aan:

De cursus Advanced Assembler Language Coding Workshop.
De cursus AIX Basics.
De cursus AIX Jumpstart for UNIX Professionals.
De cursus 'Feedback' de basis van goed leiderschap.
De cursus 'Motivatie' de drijfveer achter volledige betrokkenheid.
De cursus AppSense Specialist Course.
De cursus Assembler Language Coding Workshop.
De cursus Asset Manager 9.x Software: Essentials.
De cursus Avaya Aura Communication Manager Basic Administration.
De cursus Avaya Media Servers and Media Gateways Implementation Workshop.
De cursus Basics of z/OS RACF Administration.
De cursus Basisvaardigheden voor goed leiderschap.
De cursus Building Cisco Service Provider Next-Generation Networks, Part 1.
De cursus Building Cisco Service Provider Next-Generation Networks, Part 2.
De cursus Building Database-Driven Applications With Java Persistence API.
De cursus Call Pilot Rls. 5.0 Administration and Applications.
De cursus Call Pilot Rls. 5.0 Installation & Configuration.
De cursus Cisco Borderless Networks AM Boot Camp.
De cursus Cisco Collaboration AM Boot Camp.
De cursus Cisco Data Center AM Boot Camp.
De cursus Cisco VXI Design.
De cursus CL Programming workshop.
De cursus Cobit Foundation.
De cursus Contract Management Practitioner.
De cursus DB2 coding for IBM i development.

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.

Share |