Cisco Unified Customer Voice Portal Implementation v8.0

This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Cisco Unified Customer Voice Portal as it is installed in a comprehensive Cisco Unified Intelligent Contact Management Enterprise environment.

Doelgroep

This course will be beneficial for Individuals with telephony or data networking background who are familiar with network infrastructure and IP Communication components upon which Cisco Unified CVP will be implemented.

Voorkennis

Wij adviseren onderstaande voorkennis:

CCNA
CVOICE
CIPT1
ICMPT1
ICMPT2
IPCC Enterprise

Doel

At the end of the course delegates will be able to;-

Explain the components, function and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
Group,summarize and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
Demonstrate the use of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
Install and configure the Cisco Unified CVP VXML Solution for CiscoUnified CVP.
Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability
Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures

Onderwerpen

De cursus Cisco Unified Customer Voice Portal Implementation v8.0 behandelt de volgende onderwerpen:

Cisco Unified CVP Technical Overview

Cisco Unified CVP Overview
Components, Capabilities and Licensing
Deployment Models and Call Flow
Management and Reporting

Cisco Unified CVP Comprehensive

Cisco Unified CVP Comprehensive Overview
Cisco Unified CVP Software Installation and Configuration
Cisco IOS Voice Browser Configuration for Cisco Unified CVP
Cisco Unified ICM Enterprise Configuration for Unified CVP
Cisco Unified Communications Manager Configuration for Cisco Unified CVP

Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP

Scripting Overview
Cisco Unified ICM Enterprise Scripting Micro-Applications
Advanced Speech
Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
Subsequent Transfers and Queuing Calls

Cisco Unified CVP VoiceXML Solution

VoiceXML Overview
VoiceXML Installation and Configuration

Events Log Files and Reporting

Cisco Unified CVP Reporting
Events and Log Files
Filover, Diagnostics and Troubleshooting
Failover and High Availability
Troubleshooting

Labs

Lab 1-1: - Lab 1-3: Familarisation with Cisco Unified CVP
Lab 2-1: - Lab 2-2: Cisco Unified CVP Comprehensive Part 1
Lab 2-3: - Lab 2-4: Cisco Unified CVP Comprehensive Part2
Lab 3-1: - Lab 3-4: Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
Lab 4-1: - Lab 4-3: Voice XML Solution for Cisco Unified CVP
Lab 5-1: Reporting Database and Backup
Lab 6-1: Troubleshooting Cisco Unified CVP

Aanmelden

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Lesmethode	Klassikaal
Cursusduur	5 dagen
Cursuscode	CVPI
Locatie	Nieuwegein	Op uw locatie?
Prijs	€ 3.838,00	Vraag info aan
Actieprijs	€ 2.370,00
Cursusdata (*)	24-09, 25-09, 26-09, 27-09 en 28-09.	Vraag info aan
Inschrijven	Boek deze cursus bij een van onze partners: Vijfhart	Vraag info aan

(*) Hebt u een voorstel voor andere cursusdata?

Neem contact op, wij plannen graag een extra sessie voor u!

Ook partner worden van Pluspartner? Neem contact op met ons voor meer info.

Gerelateerde cursussen

In dezelfde cursusgroep bieden wij óók onderstaande opleidingen aan:

De cursus Administering Cisco Unified Communications Manager v6.0.
De cursus Administering Cisco Unified Communications Manager v7.0.
De cursus Administering Cisco Unified Communications Manager [v8.0].
De cursus Administering Cisco Unified Messaging.
De cursus Catalyst 6500 Service Module Integration in the Data Center.
De cursus CCIE Routing & Switching Preparation Theory Course.
De cursus CCVP Boot Camp.
De cursus Cisco Avant Garde Start - Mobility (Wireless).
De cursus Cisco Avant Garde Start - Unified Communications.
De cursus Cisco CCNA Bootcamp (CCNA).
De cursus Cisco Data Center Unified Computing Design v.4.0.
De cursus Cisco Data Center Unified Computing Implementation v.4.0.
De cursus Cisco IPCC Fast Track Programme.
De cursus Cisco PGW2200 Advanced.
De cursus Cisco PGW2200 Call Control Hands on Training.
De cursus Cisco UC Integration for MOC.
De cursus Cisco Unified Communications Manager 7.
De cursus Cisco Unified Computing System (UCS) - Fast Track.
De cursus Cisco Unified Presence and Cisco Unity Connection.
De cursus Cisco Unified Presence Design and Implementation vv6.0.
De cursus Cisco Unified Presence Presales & Design 7.0.
De cursus Cisco Unified Wireless Networking [v.7.1].
De cursus Cisco Unity Design & Networking.
De cursus Cisco Wide-Area Application Services v.3.0.
De cursus Cisco 360 Learning Program for CCIE Voice Advanced Workshop 1.

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.

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