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Cisco Unified Customer Voice Portal Implementation v8.0

Doelgroep | Voorkennis | Doel | Onderwerpen | Data & prijzen | Aanmelden | Gerelateerd

This course defines the tasks necessary for the Operation, Administration, Management and Provisioning of Cisco Unified Customer Voice Portal as it is installed in a comprehensive Cisco Unified Intelligent Contact Management Enterprise environment.

Doelgroep cursus Cisco Unified Customer Voice Portal Implementation v8.0

This course will be beneficial for Individuals with telephony or data networking background who are familiar with network infrastructure and IP Communication components upon which Cisco Unified CVP will be implemented.

Voorkennis

Wij adviseren onderstaande voorkennis:

  • CCNA
  • CVOICE
  • CIPT1
  • ICMPT1
  • ICMPT2
  • IPCC Enterprise

Doel

  • Explain the components, function and call flow of a Cisco Unified CVP solution when deployed in either a standalone or comprehensive model.
  • Group,summarize and complete the steps necessary to configure a functional Cisco Unified CVP comprehensive deployment model with Cisco Unified ICM Enterprise.
  • Demonstrate the use of the six Cisco Unified ICM Enterprise micro-applications available to support caller interaction with Cisco Unified CVP.
  • Install and configure the Cisco Unified CVP VXML Solution for CiscoUnified CVP.
  • Execute all the steps required to configure a Cisco Unified CVP environment to provide historical data and configure and use the diagnostic features and tools to ensure end-to-end serviceability
  • Architect a Cisco Unified CVP solution that is designed for failover protection and high availability. Use the recommended troubleshooting techniques to isolate and correct system failures

Onderwerpen cursus Cisco Unified Customer Voice Portal Implementation v8.0

De cursus Cisco Unified Customer Voice Portal Implementation v8.0 behandelt de volgende onderwerpen:

    Cisco Unified CVP Technical Overview
    • Cisco Unified CVP Overview
    • Components, Capabilities and Licensing
    • Deployment Models and Call Flow
    • Management and Reporting
    Cisco Unified CVP Comprehensive
    • Cisco Unified CVP Comprehensive Overview
    • Cisco Unified CVP Software Installation and Configuration
    • Cisco IOS Voice Browser Configuration for Cisco Unified CVP
    • Cisco Unified ICM Enterprise Configuration for Unified CVP
    • Cisco Unified Communications Manager Configuration for Cisco Unified CVP
    Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
    • Scripting Overview
    • Cisco Unified ICM Enterprise Scripting Micro-Applications
    • Advanced Speech
    • Advanced Cisco Unified ICM Enterprise Scripting Micro-Applications
    • Subsequent Transfers and Queuing Calls
    Cisco Unified CVP VoiceXML Solution
    • VoiceXML Overview
    • VoiceXML Installation and Configuration
    Events Log Files and Reporting
    • Cisco Unified CVP Reporting
    • Events and Log Files
    • Filover, Diagnostics and Troubleshooting
    • Failover and High Availability
    • Troubleshooting
    Labs
    • Lab 1-1: - Lab 1-3: Familarisation with Cisco Unified CVP
    • Lab 2-1: - Lab 2-2: Cisco Unified CVP Comprehensive Part 1
    • Lab 2-3: - Lab 2-4: Cisco Unified CVP Comprehensive Part2
    • Lab 3-1: - Lab 3-4: Cisco Unified ICM Enterprise Scripting for Cisco Unified CVP
    • Lab 4-1: - Lab 4-3: Voice XML Solution for Cisco Unified CVP
    • Lab 5-1: Reporting Database and Backup
    • Lab 6-1: Troubleshooting Cisco Unified CVP

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LesmethodeKlassikaal
Cursusduur5 dagen
CursuscodeCVPI

Cursusdata

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