ICM Product Training Part 2 v7.0

Deze PlusPartner cursus hebben we niet meer in ons assortiment maar nog wel andere cursussen, bijvoorbeeld:
De cursus Administering Cisco Unified Communications Manager v6.0.
De cursus Administering Cisco Unified Communications Manager v7.0.
De cursus Administering Cisco Unified Communications Manager [v8.0].
De cursus Administering Cisco Unified Messaging.
De cursus Catalyst 6500 Service Module Integration in the Data Center.
De cursus CCIE Routing & Switching Preparation Theory Course.
De cursus CCVP Boot Camp.
De cursus Cisco Avant Garde Start - Mobility (Wireless).
De cursus Cisco Avant Garde Start - Unified Communications.
De cursus Cisco CCNA Bootcamp (CCNA).
Meer informatie? Klik hier!

This course is a follow on to the Cisco ICM Product Training Part 1 (ICMP1) v7.0 and provides ICM system administrators, maintenance personnel, and Cisco partners the knowledge and experience necessary to install, set-up, support, and troubleshoot the Cisco Intelligent Contact Management Enterprise Edition. The course covers deployment models, deployment planning, ICM processes, functional descriptions, and fault tolerance. Students will use a basic design (based on the ICMPT1 class) and create a duplexed ICM Central Controller with two contact centers. They will build a simple SQL database for use in database routing. After installing the required software, the students will set up their labs, and using the knowledge gained previously in ICMPT1, the students will configure and script for their business logic. The course includes monitoring and troubleshooting the Lab built during this class. Support Tools, command line and various other troubleshooting aids and techniques are discussed. This course is based on ICM Enterprise Release7.0.

Doelgroep

Channel Partners/Resellers, Customers, Employees

Voorkennis

Wij adviseren onderstaande voorkennis:

Pre-Requisites

Doel

Demonstrate an overall understanding of ICM system and
environment.
Demonstrate an overall understanding of ICM Processes
Use the ICM tools for basic System Administration and
troubleshooting.
Install the software for ICM in a duplexed Enterprise ICM environment.
Configure and script the ICM to support Business Rules.
Perform basic troubleshooting and monitor the ICM system.

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Gerelateerde cursussen

In dezelfde cursusgroep bieden wij óók onderstaande opleidingen aan:

De cursus Administering Cisco Unified Communications Manager v6.0.
De cursus Administering Cisco Unified Communications Manager v7.0.
De cursus Administering Cisco Unified Communications Manager [v8.0].
De cursus Administering Cisco Unified Messaging.
De cursus Catalyst 6500 Service Module Integration in the Data Center.
De cursus CCIE Routing & Switching Preparation Theory Course.
De cursus CCVP Boot Camp.
De cursus Cisco Avant Garde Start - Mobility (Wireless).
De cursus Cisco Avant Garde Start - Unified Communications.
De cursus Cisco CCNA Bootcamp (CCNA).
De cursus Cisco Data Center Unified Computing Design v.4.0.
De cursus Cisco Data Center Unified Computing Implementation v.4.0.
De cursus Cisco IPCC Fast Track Programme.
De cursus Cisco PGW2200 Advanced.
De cursus Cisco PGW2200 Call Control Hands on Training.
De cursus Cisco UC Integration for MOC.
De cursus Cisco Unified Communications Manager 7.
De cursus Cisco Unified Computing System (UCS) - Fast Track.
De cursus Cisco Unified Customer Voice Portal Implementation v8.0.
De cursus Cisco Unified Presence and Cisco Unity Connection.
De cursus Cisco Unified Presence Design and Implementation vv6.0.
De cursus Cisco Unified Presence Presales & Design 7.0.
De cursus Cisco Unified Wireless Networking [v.7.1].
De cursus Cisco Unity Design & Networking.
De cursus Cisco Wide-Area Application Services v.3.0.

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.

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