IP Contact Centre Enterprise

The latest version of Cisco IP Contact Center Enterprise is based on updated Call Manager, IP IVR, and ICM software. All labs have been rewritten and tested, and you′ll learn to configure IP Contact Center and understand how it operates using new call flows. You′ll also cover CAD, the Cisco Agent Desktop, and expanded reporting.

Doelgroep

System engineers, Channel Partners and Resellers, and Cisco employees and customers who will implement, configure, and support the Cisco IPCC Product and who have already attended training on the ICM Product.

Voorkennis

Wij adviseren onderstaande voorkennis:

CIPT1 (Cisco IP Telephony Part 1)
ICMPT1 (CiscoŽ ICM Product Training Part 1)
ICMPT2 (CiscoŽ ICM Product Training Part 2)
UCCXD(IPCC Express and IP IVR Deployment)

Doel

IPCC solution concept
Solution models and their issues
Build a "clean order" for an IPCC solution
Design an IPCC solution using all applicable components
Install, configure, test, and maintain IPCC components for the single-site environment
Formulate and implement IPCC call flows and routing
Use Cisco′s standard IPCC deployment tools
Troubleshoot the IPCC solution set

Meer informatie?

Geïnteresseerd geraakt in deze opleiding
en wilt u weten wanneer er weer een sessie gepland wordt?

Vraag informatie aan

Lesmethode	Klassikaal
Cursusduur	5 dagen
Cursuscode	IPCCE
Locatie	Nieuwegein	Op uw locatie?
Prijs	€ 3.992,00	Vraag info aan
Actieprijs	€ 2.465,00
Cursusdata (*)	Vraag info aan	Vraag info aan
Inschrijven	Vraag info aan	Vraag info aan

Ook partner worden van Pluspartner? Neem contact op met ons voor meer info.

Gerelateerde cursussen

In dezelfde cursusgroep bieden wij óók onderstaande opleidingen aan:

De cursus Administering Cisco Unified Communications Manager v6.0.
De cursus Administering Cisco Unified Communications Manager v7.0.
De cursus Administering Cisco Unified Communications Manager [v8.0].
De cursus Administering Cisco Unified Messaging.
De cursus Catalyst 6500 Service Module Integration in the Data Center.
De cursus CCIE Routing & Switching Preparation Theory Course.
De cursus CCVP Boot Camp.
De cursus Cisco Avant Garde Start - Mobility (Wireless).
De cursus Cisco Avant Garde Start - Unified Communications.
De cursus Cisco CCNA Bootcamp (CCNA).
De cursus Cisco Data Center Unified Computing Design v.4.0.
De cursus Cisco Data Center Unified Computing Implementation v.4.0.
De cursus Cisco IPCC Fast Track Programme.
De cursus Cisco PGW2200 Advanced.
De cursus Cisco PGW2200 Call Control Hands on Training.
De cursus Cisco UC Integration for MOC.
De cursus Cisco Unified Communications Manager 7.
De cursus Cisco Unified Computing System (UCS) - Fast Track.
De cursus Cisco Unified Customer Voice Portal Implementation v8.0.
De cursus Cisco Unified Presence and Cisco Unity Connection.
De cursus Cisco Unified Presence Design and Implementation vv6.0.
De cursus Cisco Unified Presence Presales & Design 7.0.
De cursus Cisco Unified Wireless Networking [v.7.1].
De cursus Cisco Unity Design & Networking.
De cursus Cisco Wide-Area Application Services v.3.0.

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.

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