PlusPartner > Cisco > Unified Contact Centre Express & Unified IP IVR Deployment

Unified Contact Centre Express & Unified IP IVR Deployment

This five-day instructor-led course provides delegates with hands-on experience and knowledge of tasks typically performed during Contact Centre deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR) as contact center solutions. Tasks include planning, installation, and configuration, scripting, troubleshooting and application creation.

Doelgroep

This course is intended for systems engineers, Supervisory Users, Implementation Consultants, Application Engineers, System Engineers and Technical Support Engineers who implement, install, configure, troubleshoot and develop applications for the Cisco Customer Response Solutions (CRS) suite of products.

Voorkennis

Wij adviseren onderstaande voorkennis:

Delegates are required to meet the following prerequisites: Internetworking Fundamentals Basic IP Telephony Concepts Cisco CallManager Deployment Cisco IP Phones, Softphones Contact Center Operations Microsoft Windows 2000 MS SQL 2000. MSDE Databases

Doel

Design and plan an IP Contact Centre and Unified IP IVR Implementation. Install or discuss CRS components, servers, agent and supervisor desktops and clients.. Build workflow applications to exploit Unified IP IVR features and Capabilities Build contact center workflows to exploit Unified CCX features and capabilities Troubleshoot installations and workflows Configure all CRS components.

Onderwerpen

De cursus Unified Contact Centre Express & Unified IP IVR Deployment behandelt de volgende onderwerpen:

CRS Products Overview CRS Product Family CRS Engine CRS Products Unified IP Interactive Voice Response (IP IVR) Unified Contact Center (IPCC) Express ACD Functionality CTI Functionality - Standard Unified IP Queue Manager CRS Architecture and Base Components CRS Clusters CRS Software Components Expansion and Standby Servers High Availability Data Stores License Options and Scalability CRS Simple Call Flow Deployment Options Global Language Support Design and Ordering Terminology Licensing Using Licenses Customer Contact Technology Questionnaire Sizing Exercise Ordering Exercise Network Considerations Installation & Configuration. Classroom Networks CRS Operating Systems CRS Installation Media Licensing Installing CRS Software Initial CRS Setup - Cluster Initial CRS Setup - Servers CRS Provisioning Configuring a CRS Script Application CRS Control Center Upgrading Cisco CRS Repairing Cisco CRS Changing CRS Deployments CRS Installer Messages CRS Installer Log Files CRS Script Editor Editor Enhancements CRS Script Editor Overview Expression Editor Script Management Debugging Scripts Alarms and Traces Basic Script Editor Steps Starting a New Script Start/End Steps Accept/Terminate Annotate Play Prompt Extended Play Prompt Get Call Contact Info Delay Caller Input Label Goto Get Digit String Extended Get Digit String Menu Set Expression Editor Database Access Database Overview CRS Database Setup DB Read DB Get DB Write DB Release Logical Operations Increment Decrement If Switch Call Subflow Create Generated Prompt Create Conditional Prompt Create Container Prompt Caller Transfer Day of Week Time of Delay Preparing for a Transfer On Exception Goto Set Contact Info Get Contact Info Call Redirect Additional Editor Steps Recording Write Document Place Call Session Management Email Contacts MRCP Speech Technologies MRCP AST/TTS Automatic Speech Recognition (ASR) Text-to-Speech (TTS) Provisioning ASR/TTS for CRS Grammars Nuance Grammars ScanSoft Grammars Create Menu Grammar Upload Grammar Simple Recognition Implicit Confirmation Explicit Confirmation Create TTS Prompts VXML and Example Scripts VXML Browser Script About VXML Example Scripts Configuring Unified CCX Unified CCX Product Overview License Options Matrix What′s new in Unified CCX 4.0 Provisioning Unified CCX Wrapup Time Cisco Desktop Product Suite Cisco Agent Desktop Cisco Supervisor Desktop IP Phone Agent Unified CCX Scripts Select Resource Connect Set Enterprise Call Info Set Priority Call Hold/Unhold Get Reporting Statistic Dequeue Desktop Administration Cisco Desktop Administrator CAD Configuration Enterprise Data Configuration Desktop Configuration Work flows Enterprise data Personnel Configuration Remote Monitoring About Remote Monitoring Remote Monitoring Configuration CRS Reports Real Time Reports What′s New for Historical Reports Historical Reports Cisco Security Agent CSA Product Highlights CSA Components Policy Deployment Systems Supported CSA Installation Backup and Restore Process Back

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Lesmethode	Klassikaal
Cursusduur	5 dagen
Cursuscode	UCCXD
Locatie	Nieuwegein	Op uw locatie?
Prijs	€ 4.300,00	Vraag info aan
Actieprijs	€ 2.655,25
Cursusdata (*)	25-06, 26-06, 27-06, 28-06 en 29-06. 24-09, 25-09, 26-09, 27-09 en 28-09.	Vraag info aan
Inschrijven	Boek deze cursus bij een van onze partners: Vijfhart	Vraag info aan

(*) Hebt u een voorstel voor andere cursusdata?

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Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.

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