ITILŽ v3 Capability: Operational Support and Analysis

Nederlands
Deze cursus dompelt u onder in de praktische aspecten van de ITIL v3 Service Lifecycle en de processen die daarbij horen, in verband met de Operational Support en Analysis of services and service delivery. De belangrijkste focus van deze cursus is op het operationele niveau de proces-activiteiten en het ondersteunen van methoden en benaderingen om deze processen uit te voeren in een praktische, hands-on leeromgeving. Deze cursus maakt gebruik van een boeiende case study-gebaseerde benadering van het leren van de kerndisciplines van ITIL best practice en geeft u voldoende inzicht om voor het examen te slagen.
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English
This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam.

The main process and function focus areas of this course include:

Event Management Process
Incident Management Process
Request Fulfillment Process
Problem Management Process
Access Management Process
Service Desk, Technical Management
IT Operations Management
Application Management

Doelgroep

IT operations, technical, or IT management personnel requireming more information about ITIL best practices
Anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT

Voorkennis

Wij adviseren onderstaande voorkennis:

ITIL v3 Foundation Certification (required) (ILFN)
Two to four years of relevant work experience

Doel

In this course, the delegate will learn:
Importance of Service Management as a practice concept and Operational Support and Analysis principals, purpose, and objective
The importance of ITIL Operational Support and Analysis while providing service
How all processes in ITIL Operational Support and Analysis interact with other Service Lifecycle Processes
Processes, activities, methods, and functions used in each of the ITIL Operational Support and Analysis processes
How to use the ITIL Operational Support and Analysis processes, activities, and functions to achieve operational excellence
How to measure ITIL Operational Support and Analysis
Importance of IT Security and its contributions to ITIL Operational Support and Analysis
Technology and implementation considerations surrounding ITIL Operational Support and Analysis challenges, critical success factors, and risks associated with ITIL Operational Support and Analysis

Onderwerpen

De cursus ITILŽ v3 Capability: Operational Support and Analysis behandelt de volgende onderwerpen:

1. Introduction and Service Management as a Practice

2. Event Management

3. Incident Management

4. Request Fulfillment

5. Problem Management

6. Access Management

7. Service Desk

8. Functions

9. Technology and Implementation Considerations

Meer informatie?

Geïnteresseerd geraakt in deze opleiding
en wilt u weten wanneer er weer een sessie gepland wordt?

Vraag informatie aan

Lesmethode	Klassikaal
Cursusduur	4 dagen
Cursuscode	ILOSA
Locatie	Amsterdam-1	Mechelen	Nieuwegein	Rotterdam	Zoetermeer	Op uw locatie?
Prijs	€ 2.692,00	€ 2.692,00	€ 2.692,00	€ 2.692,00	€ 2.692,00	Vraag info aan
Actieprijs	€ 1.663,00	€ 1.663,00	€ 1.663,00	€ 1.663,00	€ 1.663,00
Cursusdata (*)	Vraag info aan	29-05, 30-05, 31-05 en 01-06.	15-10, 16-10, 17-10 en 18-10.	16-07, 17-07, 18-07 en 19-07.	16-07, 17-07, 18-07 en 19-07.	Vraag info aan
Info van de leverancier	Vraag info aan	Info	Info	Info	Info	Vraag info aan

Ook partner worden van Pluspartner? Neem contact op met ons voor meer info.

Gerelateerde cursussen

In dezelfde cursusgroep bieden wij óók onderstaande opleidingen aan:

De cursus APOLLO 13 Simulation Game.
De cursus ITIL Foundation V3.
De cursus ITIL V3 Foundation.
De cursus ITIL V3 INTERMEDIATE - Managing Across the Lifecycle.
De cursus ITIL V3 INTERMEDIATE LIFECYCLE STREAM - Continual Service Improvement.
De cursus ITIL V3 Intermediate Lifecycle Stream - Service Transition.
De cursus ITIL V3 Intermediate Lifecycle Stream - Service Transition.
De cursus ITIL V3 Intermediate Lifecycle Stream: Service Design.
De cursus ITIL V3 Intermediate Lifecycle Stream: Service Design.

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.

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