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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise

This course is intented for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).

Doelgroep

The primary audience for this course ispeople who will implement, configure, and support Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted

Voorkennis

Wij adviseren onderstaande voorkennis:

Attendees should meet the following prerequisites:

Doel

After you complete this course you will be able to:
Describe, at a high level, the features and functions of Cisco Unified EIM and Cisco Unified WIM for Cisco Unified Contact Center Enterprise (CCE)
Describe the architecture of Unified EIM and Unified WIM
Manage new users, roles, groups, and queues
Configure Cisco Unified EIM and Cisco Unified WIM
Create and manage an entire Knowledge Base
Create and manage workflows
Describe the use of the Agent Console
Describe of the integration and configuration of Cisco Unified CCE
Manage the web chat system
Describe supervisory tools, monitor agent work, join chat sessions, and create and use monitors and reports
Troubleshoot Cisco Unified EIM and Cisco Unified WIM issues and configure Cisco Unified CCE

Onderwerpen

De cursus Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise behandelt de volgende onderwerpen:

Features of Cisco Unified EIM and Cisco Unified WIM

Defining Features
Defining Components and Integration

Architecture Installation Planning and Environment Installation

Describing the Architecture
Planning
Sizing Server Software and Hardware
Creating WebLogic Domains
Installing Cisco Unified EIM and Cisco Unified WIM

User Management

Managing Users
Creating Groups and Queues

The Knowledge Base

Understanding Knowledge Base Basics
Understanding Knowledge Base Special Functions

Administration

Configuring System Administration
Configuring Workflows

Agent Console

Understanding the E-Mail Agent
Pinning, Pulling, and Transferring Activities
Navigating the Information Pane

Cisco Unified CCE Integration and Configuration

Describing the Integrated System
Configuring Unified CCE
Integrating Postinstallation
Describing Fault Tolerance

Cisco Unified Web Interaction Manager

Managing Web Templates and Entry Points
Conducting Chat Sessions

Management Tools: Monitors and Reporting

Using Management Tools: Monitors and Reports
Reporting Across Channels: Web View

Tactics for Troubleshooting

Troubleshooting at Startup
Troubleshooting Servers
Troubleshooting Processes

Aanmelden

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Lesmethode	Klassikaal
Cursusduur	5 dagen
Cursuscode	UEIME
Locatie	Nieuwegein	Op uw locatie?
Prijs	€ 4.608,00	Vraag info aan
Actieprijs	€ 2.845,00
Cursusdata (*)	17-09, 18-09, 19-09, 20-09 en 21-09.	Vraag info aan
Inschrijven	Boek deze cursus bij een van onze partners: Vijfhart	Vraag info aan

(*) Hebt u een voorstel voor andere cursusdata?

Neem contact op, wij plannen graag een extra sessie voor u!

Ook partner worden van Pluspartner? Neem contact op met ons voor meer info.

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In dezelfde cursusgroep bieden wij óók onderstaande opleidingen aan:

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De cursus Cisco Unified Presence Design and Implementation vv6.0.
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De cursus Cisco Unity Design & Networking.
De cursus Cisco Wide-Area Application Services v.3.0.

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.

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