R12 Oracle Field Service Fundamentals

In this course you will learn implementation considerations for products that help to manage a field service organization, including Oracle Field Service, Oracle Advanced Scheduler, and Oracle Spares Management. R12 Field Service Fundamentals is part of the Functional Implementer learning path and is designed to help you make strategic implementation decisions.Learn To:Summarize Field Service IntegrationsSet Up and Use Field Service ResourcesSet Up and Use the Field Service Dispatch CenterSet Up and Use the Field Service Advanced SchedulerSet Up and Use the Field Service Technician PortalSet Up and Use Spares Logistics

• Overview of Dispatch to Debrief Process
• Prerequisite E-Business Setups and Integration
• Oracle Field Service - Territories, Dispatchers, and Technicians
• Setting Up and Using Oracle Field Service Dispatch Center
• Setting Up and Using Field Service Advanced Scheduler
• Setting Up and Using Field Service Technician Portal and Debrief
• Setting Up and Using Oracle Spares Management - Spares Logistics

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Gedetailleerde onderwerpenlijst

Hieronder vind u een gedetailleerd overzicht met onderwerpen die in de cursus R12 Oracle Field Service Fundamentals behandeld zullen worden:

• Overview of Dispatch to Debrief Process
• Explaining the Service Request to Resolution Process
• Explaining the Call Intake Process
• Explaining the Dispatch to Debrief Process
• Prerequisite E-Business Setups and Integration
• Explaining Field Service
• Explaining Field Service Integrations
• Explaining Common Applications Components
• Explaining Prerequisite E-Business Setups
• Oracle Field Service - Territories, Dispatchers, and Technicians
• Explaining Resources
• Explaining Territories
• Setting Up Field Service Territories
• Setting Up Field Service Dispatchers
• Setting Up Field Service Technicians
• Setting Up and Using Oracle Field Service Dispatch Center
• Explaining the Dispatch Center
• Using the Dispatch Center
• Setting Up the Dispatch Center
• Setting Up and Using Field Service Advanced Scheduler
• Explaining Advanced Scheduler
• Using Advanced Scheduler
• Setting Up Advanced Scheduler
• Setting Up and Using Field Service Technician Portal and Debrief
• Explaining the Field Service Technician Portal
• Using the Field Service Technician Portal
• Setting Up the Field Service Technician Portal
• Setting Up and Using Oracle Spares Management - Spares Logistics
• Explaining Spares Management
• Explaining Spares Logistics
• Returning Excess and Defective Parts
• Manually Creating a Parts Requirement and Technician Order
• Automatically Creating a Parts Requirement and Technician Order
• Setting Up Spares Logistics

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