Customer Care Billing: Contract (SA Types) Configuration

Contract (SA Type) Configuration is an in-depth look at the Service Agreement functionality of CCB through control table set-up, administration, and configuration. The SA Type table is the most powerful and complex control table in the system. Time will be spent understanding table-driven values and their impact on the Service Agreement object. Plug-ins available to customize the Service Agreement will also be covered.On completion of the course, attendees will be able to configure a variety of SA Types (based on actual business scenarios) and produce bills for these SA types.Learn To: Configure SA TypesUse Special Role Flags on SA TypesUse Start OptionsDefine Valid Rates and Meter ConfigurationsUse Algorithms on SA Types

• Maintaining Contracts

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Gedetailleerde onderwerpenlijst

Hieronder vind u een gedetailleerd overzicht met onderwerpen die in de cursus Customer Care Billing: Contract (SA Types) Configuration behandeld zullen worden:

• Maintaining Contracts
• Explaining how contracts are billed (in terms of timing, financial details, etc.)
• Discussing payment priority for the contract
• Learning Credit and collection rules
• Understanding Billing configurations
• Discussing Service agreement types
• Understanding Start options
• Identifying Special roles
• Explaining Recurring charges

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