Customer Care Billing: Service Agreement Relationship Configuration

SA Relationship Configuration is an in-depth look at the Service Agreement Relationship (Deregulation) functionality in SPL CCB through control table setup, administration, and configuration. By creating relationships between service agreements, SPL CCB is able to ease the handling of complex unbundled billing. Time will be spent understanding table-driven values and their impact on the Service Agreement Relationship object. Algorithms available to customize the Service Agreement Relationships will also be covered.Learn To: Create Service ProvidersConfigure Workflow Notification ProcessMaintain SA RelationshipsManage billing in a deregulated environmentManage the SP Settlement Process

• Configuring SA Relationships

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Gedetailleerde onderwerpenlijst

Hieronder vind u een gedetailleerd overzicht met onderwerpen die in de cursus Customer Care Billing: Service Agreement Relationship Configuration behandeld zullen worden:

• Configuring SA Relationships
• Create service providers and set their options correctly based on the agreed upon relationship between the utility and the service providers
• Manually maintaining SA Relationships
• Understanding what happens during billing for the various billing relationship options
• Understanding how to keep track of how much is owed to the utility and how much is owed to the service provider
• Understanding the various background processes which exist to support interactions amongst all the service providers

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