Siebel 8.0 Fundamentals

Siebel 8.0 Fundamentals is a two-day offering covering important Siebel application functionality. After students become familiar with navigating and working with data in the Siebel user interface, they learn about the business logic and key business entities at the heart of Siebel CRM applications. Students explore the defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students explore the capabilities of Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. The course concludes with an overview of implementing a Siebel application, including a discussion of implementation best practices. All topics are reinforced with hands-on exercises with Siebel applications. Learn To:Navigate Siebel applicationsUse common Siebel business entities to support company business practicesUse typical features in Siebel Sales, Siebel Call Center, and Siebel Field Service applicationsExplore Siebel automation methodsUse best practices in a Siebel implementation project

• Navigating and Working with Data in the Siebel Interface
• Common Siebel Business Entities
• Siebel Application Functionality
• Siebel Automation and Other Application Features
• Best Practices for Siebel Implementations

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Gedetailleerde onderwerpenlijst

Hieronder vind u een gedetailleerd overzicht met onderwerpen die in de cursus Siebel 8.0 Fundamentals behandeld zullen worden:

• Navigating and Working with Data in the Siebel Interface
• Introducing Siebel CRM Applications
• Navigating Siebel applications
• Creating, modifying, and deleting records
• Querying for data
• Common Siebel Business Entities
• Representing customers with Accounts and Contacts
• Describing tasks with Activities
• Defining sales-related objects with Opportunities and Quotes
• Resolving customer issues with Service Requests
• Using Siebel business entities to implement business practices
• Siebel Application Functionality
• Siebel Sales scenario: Opportunity Management
• Siebel Sales scenario: Forecasting
• Other Siebel Sales Features
• Siebel Call Center: service scenario
• Siebel Call Center features (SmartScripts, Service Analytics, Hostelling and Multi-tenancy)
• Siebel Field Service scenario
• Assets and Warranties
• Siebel Automation and Other Application Features
• Siebel Workflow
• Siebel Assignment Manager
• Siebel Task UI
• Other features (Siebel Search, Audit Trail, Reports, iHelp, Siebel Tools)
• Best Practices for Siebel Implementations

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.