Siebel 8.1.x Business Analyst

This course examines Siebel applications in two dimensions. The first dimension, breadth, is covered in the first two days of the course where students become familiar with the defining features of Siebel applications, such as Siebel Sales and Siebel Call Center. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications.The second dimension, depth, is provided in the last three days of technical training, which provides business analysts knowledge and skills they need to participate in a Siebel implementation project. Students come away from the course with an appreciation of the logical structure of Siebel applications. Students explore key topics, such as the Siebel Web architecture and data access. In the final half of this technical section of this course, students use Siebel Tools to explore application customizations. Key topics include modifying the business logic and user interface to Siebel applications and using Siebel automation.Learn To:Navigate Siebel applicationsUse a wide range of Siebel application functionalityTranslate user requirements into technical specificationsExplore application configuration options using Siebel ToolsA Live Virtual Class (LVC) is exclusively for registered students; unregistered individuals may not view an LVC at any time. Registered students must view the class from the country listed in the registration form. Unauthorized recording, copying, or transmission of LVC content may not be made.

• Using Siebel CRM
• Common Siebel Business Entities
• Siebel Application Features
• Other Siebel Features
• Technical Topics
• Deployment Considerations

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Gedetailleerde onderwerpenlijst

Hieronder vind u een gedetailleerd overzicht met onderwerpen die in de cursus Siebel 8.1.x Business Analyst behandeld zullen worden:

• Using Siebel CRM
• Introducing Siebel CRM Applications
• Navigating
• Working with Data in the Siebel User Interface
• Common Siebel Business Entities
• Representing customers with Accounts and Contacts
• Describing tasks with Activities
• Defining sales-related objects with Opportunities and Quotes
• Resolving customer issues with Service Requests
• Using Siebel business entities to implement business practices
• Siebel Application Features
• Siebel Sales scenario: Opportunity Management
• Siebel Sales scenario: Forecasting
• Remote, TAS, Sales Methodologies
• Siebel Call Center: service scenario
• Email Response, SmartScript, Hoteling, and Multi-Tenancy
• Other Siebel Features
• iHelp
• Inbox
• Reports
• Audit Trail
• Search
• Administration
• Technical Topics
• Architecture
• Security
• Access Control
• Siebel Tools
• Data Model
• Workflow
• Assignment Manager
• Task UI
• Deployment Considerations
• Global Deployment
• Integration Options

Alle vermelde prijzen zijn onder voorbehoud en exclusief BTW.